Help for Volkswagen Owners

"Are a Volkswagen owner who has been affected by the emissions scandal? Read our quick guide on what to do next..."

Volkswagen vehicles have long been a name to be trusted and relied upon.

Many of the thousands of clients we act for who own Volkswagen vehicles have been using them for years - some for decades. As a result of the scandal, the trend amongst many of their loyal customers has completely changed, as they vow to never buy another Volkswagen vehicle ever again.

From a dependable German name, to the automotive giants who set the wheels in motion for one of the biggest scandals in history; it is the Volkswagen Group that is at the heart of this scandal. This long standing trusted name in vehicle manufacturing has fitted so-called "defeat devices" in to vehicles that can, we argue, cheat engine emissions testing and results.

This very clever and sophisticated piece of technology can tell when the car is undergoing testing so it can switch on emissions controls to affect the results. When the vehicle is out on the road however, the emissions controls can stay off.

The affected Volkswagen vehicle models can include:

VW Beetle (2009-2015)
VW Beetle Convertible
VW CC (2012-2015)
VW EOS (2009-2014)
VW Golf (2009-2015)
VW Jetta (2009-2015)
VW Passat (2009-2015)
VW Polo
VW Scirocco (2009-2015)
VW Sharan (2009-2015)
VW Tiguan (2009-2015)
VW Touareg (2009-2016)
VW Touran (2010-2015)

All cars affected so far are diesel engines and the date ranges are between 2009 and 2015; although some may have been back to 2008

How do I know if my Volkswagen is affected by the scandal?

You should already have received several letters from Volkswagen to confirm you are affected.

Another way to find out is to provide us with your VIN number. In a lot of new vehicles this is on a sticker on the windscreen of the vehicle, but it can also be found on the inside of the driver's side door on any official documentation like a log book.

The VIN (Vehicle Identification Number) should look like this "WVWZZZ1JZXW000010".

If you can't find it then we can try and help you locate it. With the VIN we can normally tell you immediately if your vehicle is registered as part of the upcoming recall, and if it is, you can join our Group Action today.