We are fully committed to providing a high-quality legal service to all our clients.
Sign-up to an emissions group action today - use our quick and easy form to start your claim for thousands of pounds in compensation.
When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We ensure that complaints are dealt with promptly, fairly and free of charge.
You should first raise any concerns that you have about the handling of your case/complaint about this firm with the person dealing with your matter. If the matter cannot be resolved, you can raise a complaint with the firm’s Complaint’s Officer, Mr Steven Brooks. Should your complaint relate to Mr Brooks, the appropriate Complaints Officer is Mr Jonathan Whittle.
If you have a complaint, please provide details of your complaint in writing, either by email or by post, marked for the attention of the Complaints Officer.
|Name:||Mr Steven Brooks|
|Telephone:||01246 474 487|
|Post:||Your Lawyers Limited,
18 Prospect House,
If your complaint is not resolved to your satisfaction with 8 weeks following the making of the complaint, you have the right to complain to the Legal Ombudsman, regardless of whether we have finalised our investigation into your complaint.
The Legal Ombudsman look at complaints about legal service providers in a fair and independent way: they will not take sides and are unable to provide legal advice. They are the appropriate body to consider your complaint if the same relates to the service with which we have provided.
The Legal Ombudsman state that, ordinarily, you can ask them to look at your complaint if it meets ALL three of the following steps:
If your complaint does not meet all of these time limits the Legal Ombudsman state that they may not be able to investigate it.
|Telephone:||0300 555 0333|
PO Box 6806,
We are regulated by the Solicitors Regulation Authority. The Solicitors Regulation Authority can assist you if you have concerns about the behaviour of this firm/our professional conduct.
Concerns can be raised with the Solicitors Regulation Authority via;
|Telephone:||0370 606 2555|
199 Wharfside Street,
Call us now from a landline or mobile free on 0800 634 7575 or contact us online using any of the forms provided within our website.
If you are looking for representation for emissions problems related to Fiat, Jaguar Land Rover, Mercedes, Nissan Renault, Porsche and many others you can go to the following advice pages to find out more:
FIAT CHRYSLER OWNERS WITH EMISSIONS ISSUES CAN CLAIM NO WIN NO FEE. CLICK NOW TO FIND OUT MORE.
WE'RE INVESTIGATING THE JAGUAR LAND ROVER CO2 EMISSIONS ISSUES. CLICK NOW TO FIND OUT MORE.
TENS OF THOUSANDS OF UK MERCEDES-BENZ CUSTOMERS COULD BE ELIGIBLE TO CLAIM THOUSANDS OF POUNDS IN COMPENSATION.
UK NISSAN RENAULT CONSUMERS MAY BE ELGIBLE FOR NO WIN, NO FEE COMPENSATION. CLICK NOW TO FIND OUT MORE.
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